Privacy Policy

When you bring your ride to us or hit us up online, we're gonna need some basics. Here's what we typically grab:

• Personal Details: Name, phone number, email - the usual stuff so we can actually reach you when your car's ready.
• Vehicle Information: VIN, make, model, year, mileage. Can't diagnose a BMW M3 if we think it's a Honda Civic, right?
• Service History: What we've done to your car before, what issues you've had. Helps us not chase the same problem twice.
• Payment Info: Credit card details when you're settling up. We don't store this stuff ourselves - that's what payment processors are for.
• Website Activity: IP address, browser type, pages you check out. Pretty standard internet stuff.

We're not collecting anything weird or unnecessary. Just what we need to fix your car and run the shop properly.

Straight talk - here's what happens with your info:

• Service Delivery: Obviously, we need it to work on your vehicle and let you know what's up.
• Appointments: Scheduling, reminders, follow-ups. We'll shoot you a text or email when your slot's coming up.
• Invoicing: Gotta send you bills and receipts. Can't run on good vibes alone.
• Service Recommendations: If your brake pads are getting thin or we notice something during a tune, we'll let you know. Not pushy sales stuff - actual useful heads-ups.
• Improving Our Service: Looking at patterns helps us stock the right parts and schedule better.
• Legal Compliance: Sometimes we're required to keep records for warranty work, safety recalls, or regulatory stuff.

We're not selling your data or spamming you with junk. Your info stays in the shop where it belongs.

We're not in the business of handing out customer info, but there's a few situations where we might share it:

• Parts Suppliers: Sometimes we need to give them your VIN to order the exact right parts for your specific vehicle.
• Payment Processors: Companies like Stripe or Square handle transactions. They've got their own security protocols.
• Insurance Companies: If you're doing a claim, we'll share repair estimates and documentation as needed.
• Legal Requirements: If the law says we gotta hand something over, we don't really have a choice. Think court orders, safety investigations, that kind of thing.
• Service Partners: Specialty shops we work with for specific jobs - like if we send out your ECU for programming or need frame measurements from another facility.

That's it. We're not selling lists to marketers or doing anything shady. Your info stays protected.

Yeah, we use cookies. Not the chocolate chip kind - the digital tracking type. Here's the deal:

• Essential Cookies: These keep the site working. Can't really turn 'em off without breaking stuff.
• Analytics: We use tools to see which pages people actually look at and where they're getting stuck. Helps us make the site less annoying.
• Preference Cookies: Remember your settings so you don't have to keep selecting stuff every visit.

Most browsers let you block cookies if you want, but heads up - some site features might act weird. You can usually adjust this in your browser settings under privacy or security options.

We're not using cookies to track you across the internet or build some creepy profile. Just basic website functionality and understanding what's useful to visitors.

We take security seriously - probably more seriously than some customers take their oil changes. Here's what we're doing:

• Encrypted Connections: SSL/TLS encryption for the website. That little padlock in your browser matters.
• Secure Storage: Customer data's stored on protected servers with access controls. Not sitting on some random laptop.
• Limited Access: Only staff who actually need customer info for their job can see it. The kid sweeping the floor isn't browsing client files.
• Regular Backups: We backup data regularly so nothing's getting lost if something goes sideways.
• Payment Security: We use PCI-compliant payment processors. Your credit card details never sit on our servers.

Real talk though - no system's 100% bulletproof. We do our best, but if there's ever a breach, we'll let you know ASAP so you can take whatever steps you need to.

It's your data, so you've got some say in what happens with it. Here's what you can do:

• Access: Wanna see what info we've got on you? Just ask. We'll pull it up.
• Correction: If something's wrong or outdated, let us know and we'll fix it. Wrong phone number's not helpful for anyone.
• Deletion: Want us to delete your data? We can do that, unless we're legally required to keep it (like for warranty records or tax stuff).
• Opt-Out: Don't want marketing emails or service reminders? No problem, just tell us. We'll keep the essential communication only.
• Data Portability: Need your service records transferred somewhere? We can provide that in a usable format.

To exercise any of these rights, shoot us an email at service@obsidraxshroud.info or give us a call at (604) 555-8947. We'll get it sorted usually within a week or so.

Sometimes we link to other sites - parts suppliers, manufacturer resources, that sort of thing. Once you click away from our site, their privacy policies take over, not ours.

We try to only link to legit sites, but we can't control what they do with your info or how they handle security. If you're clicking through to somewhere else, maybe give their privacy stuff a quick look too.

Think of it like this - we're responsible for what happens in our shop, but once you drive off the lot, we can't control what happens on the road. Same deal with website links.

Laws change, technology changes, and sometimes we need to update how we handle things. When we make changes to this privacy policy, we'll update the date at the top and post the new version here.

If it's a major change - like we're suddenly doing something completely different with your data - we'll actually reach out and let you know directly. Won't just bury it in fine print and hope nobody notices.

It's probably worth checking back here once in a while if you're curious. Or don't - most updates are pretty boring legal tweaks anyway.

Got questions about how we handle your info? Want to access, change, or delete your data? Just reach out - we're here to help.

We'll get back to you usually within a couple business days. If it's urgent, calling's probably faster than email.